:root{--bg:#f4f1ec;--surface:#ffffff;--surface-2:#faf8f4;--surface-3:#efebe3;--sidebar:#ece7df;--border:#e2dcd1;--border-2:#d6cfc1;--text:#211e1a;--text-2:#5e574b;--text-3:#9c948650;--text-muted:#6b6355;--accent:#ad4e2b;--accent-2:#d97757;--accent-soft:rgba(201,96,58,0.10);--accent-line:rgba(201,96,58,0.28);--on-accent:#ffffff;--ok:#2c7549;--ok-soft:rgba(63,143,95,0.12);--warn:#7a5a17;--warn-soft:rgba(181,134,44,0.14);--on-warn:#ffffff;--info:#33669f;--info-soft:rgba(59,114,176,0.12);--danger:#b8222c;--danger-soft:rgba(184,34,44,0.10);--on-danger:#ffffff;--danger-solid:var(--danger);--field-border:#8a8174;--acao:var(--accent);--atencao:var(--warn);--atencao-fundo:var(--warn-soft);--falha:var(--danger);--falha-fundo:var(--danger-soft);--equipe:var(--info);--equipe-fundo:#dee2e5;--equipe-avatar:#33669f;--avatar-neutro:#6b6355;--ia-fundo:#ecd7cc;--ia-linha:rgba(173,78,43,0.45);--shadow-sm:0 1px 2px rgba(40,30,20,0.05),0 1px 1px rgba(40,30,20,0.04);--shadow:0 4px 16px rgba(40,30,20,0.08);--shadow-lg:0 18px 50px rgba(30,22,14,0.18);--radius:12px;--radius-sm:8px;--radius-lg:18px;--font:"Hanken Grotesk",-apple-system,system-ui,sans-serif;--mono:"JetBrains Mono",ui-monospace,monospace}[data-theme=dark]{--bg:#161412;--surface:#201d1a;--surface-2:#1b1916;--surface-3:#2a2622;--sidebar:#131110;--border:#322d28;--border-2:#423b34;--text:#f1ede6;--text-2:#b0a89b;--text-muted:#998f82;--accent:#e08a64;--accent-2:#e08a64;--accent-soft:rgba(224,138,100,0.13);--accent-line:rgba(224,138,100,0.32);--on-accent:#1a0f09;--ok:#5fb37e;--ok-soft:rgba(95,179,126,0.14);--warn:#d2a44e;--warn-soft:rgba(210,164,78,0.15);--on-warn:#1c1609;--info:#6aa0d8;--info-soft:rgba(106,160,216,0.14);--danger:#f47174;--danger-soft:rgba(244,113,116,0.14);--danger-solid:#d13438;--on-danger:#ffffff;--field-border:#7d7366;--equipe-fundo:#22282e;--equipe-avatar:#33669f;--ia-fundo:#3a2921;--ia-linha:rgba(224,138,100,0.55);--shadow-sm:0 1px 2px rgba(0,0,0,0.3);--shadow:0 6px 22px rgba(0,0,0,0.4);--shadow-lg:0 22px 60px rgba(0,0,0,0.55)}*{box-sizing:border-box}body,html{margin:0;height:100%}body{font-family:var(--font);background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility;font-size:14px;line-height:1.45;overflow:hidden}a{color:inherit;text-decoration:none}.icon{flex:none}button{font-family:inherit;cursor:pointer;color:inherit}::selection{background:var(--accent-soft)}.scroll{overflow-y:auto;scrollbar-width:thin;scrollbar-color:var(--border-2) transparent}.scroll::-webkit-scrollbar{width:9px;height:9px}.scroll::-webkit-scrollbar-thumb{background:var(--border-2);border-radius:8px;border:2px solid transparent;background-clip:padding-box}.scroll::-webkit-scrollbar-thumb:hover{background:var(--text-muted);background-clip:padding-box}.app{display:grid;grid-template-columns:252px 1fr;height:100vh;height:100dvh}.app.collapsed{grid-template-columns:68px 1fr}.sidebar{background:var(--sidebar);border-right:1px solid var(--border);display:flex;flex-direction:column;min-width:0;height:100vh;height:100dvh;min-height:0}.sb-top{padding:16px 14px 10px}.brand,.sb-top{display:flex;align-items:center;gap:10px}.brand{min-width:0}.brand-mark{width:30px;height:30px;border-radius:9px;background:var(--accent);color:var(--on-accent,#fff);display:grid;place-items:center;font-weight:800;flex:none;box-shadow:inset 0 0 0 1px rgba(255,255,255,.12);position:relative}.brand-mark span{font-family:var(--mono);font-size:15px;letter-spacing:-1px}.brand-name{font-weight:700;font-size:16.5px;letter-spacing:-.3px;white-space:nowrap}.brand-name b{color:var(--accent);font-weight:800}.marca-full{width:auto;display:block;flex:none}.marca-em-escuro,[data-theme=dark] .marca-em-claro{display:none}[data-theme=dark] .marca-em-escuro{display:block}.marca-mascote{width:30px;height:30px;display:block;flex:none}.sb-collapse{margin-left:auto;width:30px;height:30px;border-radius:8px;border:none;background:transparent;color:var(--text-2);display:grid;place-items:center}.sb-collapse:hover{background:var(--surface-3);color:var(--text)}.sb-scroll{flex:1 1;padding:4px 12px 12px;min-height:0}.sb-group{margin-top:10px}.sb-label{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);padding:4px 10px}.app.collapsed .hide-collapsed,.app.collapsed .sb-label{display:none}.nav-item{display:flex;align-items:center;gap:11px;padding:6px 10px;border-radius:9px;color:var(--text-2);font-weight:500;font-size:13.5px;border:none;background:transparent;width:100%;text-align:left;position:relative;transition:background .12s,color .12s}.nav-item:hover{background:var(--surface-3);color:var(--text)}.nav-item.active{background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm);font-weight:600}[data-theme=dark] .nav-item.active{background:var(--surface-3)}.nav-item .icon{color:var(--text-muted)}.nav-item.active .icon{color:var(--accent)}.nav-item .count{margin-left:auto;font-size:11.5px;font-weight:600;background:var(--surface-3);color:var(--text-2);padding:1px 7px;border-radius:20px}.nav-item.active .count{background:var(--accent-soft);color:var(--accent)}.app.collapsed .nav-item{justify-content:center;padding:9px}.app.collapsed .nav-item .count{display:none}.nav-item .count.alerta,.nav-item.active .count.alerta{background:var(--warn-soft);color:var(--warn)}.nav-item .dot{display:none;position:absolute;top:6px;right:12px;width:7px;height:7px;border-radius:50%;background:var(--warn)}.app.collapsed .nav-item .dot{display:block}.sb-setup{margin:4px 2px 2px;border:1px solid var(--border);border-radius:11px;padding:9px 10px;background:var(--surface);font-size:12.5px}.sb-setup-head{display:flex;justify-content:space-between;align-items:center;gap:8px;width:100%;background:none;border:none;padding:0;color:var(--text);font-weight:650;font-size:12.5px;text-align:left}.sb-setup-bar{height:4px;border-radius:3px;background:var(--surface-3);margin:7px 0 6px;overflow:hidden}.sb-setup-bar>div{height:100%;background:var(--accent);border-radius:3px;transition:width .3s}.sb-setup-next{color:var(--text-muted);font-size:11.5px}.sb-step{display:flex;gap:9px;align-items:flex-start;padding:7px 2px;border-top:1px solid var(--border);color:var(--text)}.sb-step:first-of-type{border-top:none}.sb-step .ck{width:17px;height:17px;flex:none;border-radius:50%;border:1.5px solid var(--text-muted);display:grid;place-items:center;margin-top:1px}.sb-step.feita .ck{border:none;background:var(--accent-soft);color:var(--ok)}.sb-step.feita .t{color:var(--text-muted);text-decoration:line-through}.sb-step .h{color:var(--text-muted);font-size:11.5px}.sb-step .go{margin-left:auto;color:var(--text-muted);flex:none;align-self:center}.sb-step:hover .go{color:var(--accent)}.app.collapsed .sb-setup{padding:6px 0;text-align:center;font-weight:700;font-size:11px;color:var(--accent)}.sb-user-menu{position:absolute;left:10px;right:10px;bottom:calc(100% + 6px);background:var(--surface);border:1px solid var(--border);border-radius:11px;box-shadow:var(--shadow-lg);padding:6px;z-index:60}.sb-user-menu .nav-item{font-size:13px;padding:7px 9px}.sb-user-menu .row-theme{display:flex;align-items:center;justify-content:space-between;padding:4px 4px 4px 9px;color:var(--text-2);font-size:13px}.sb-foot{border-top:1px solid var(--border);padding:10px 12px;display:flex;flex-direction:column;align-items:stretch;gap:8px}.sb-user{display:flex;align-items:center;gap:10px;min-width:0;flex:1 1;padding:4px;border-radius:9px}.sb-user:hover,.theme-toggle{background:var(--surface-3)}.theme-toggle{display:flex;justify-content:center;border-radius:20px;padding:3px;gap:2px}.theme-toggle button{width:28px;height:26px;border:none;background:transparent;border-radius:16px;color:var(--text-muted);display:grid;place-items:center}.theme-toggle button.on{background:var(--surface);color:var(--accent);box-shadow:var(--shadow-sm)}.main{display:flex;flex-direction:column;min-width:0;height:100vh;height:100dvh;background:var(--bg)}.topbar{height:56px;flex:none;display:flex;align-items:center;gap:14px;padding:0 22px;border-bottom:1px solid var(--border);background:color-mix(in srgb,var(--bg) 80%,transparent);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.topbar h1{font-size:16px;font-weight:700;letter-spacing:-.3px;margin:0}.topbar .sub{color:var(--text-muted);font-size:13px}.tb-spacer{flex:1 1}.icon-btn{width:34px;height:34px;border-radius:9px;border:1px solid transparent;background:transparent;color:var(--text-2);display:grid;place-items:center;position:relative}.icon-btn:hover{background:var(--surface-3);color:var(--text)}.icon-btn .ping{top:7px;right:8px;width:7px;height:7px;border-radius:50%;background:var(--accent)}.icon-btn .icon-num,.icon-btn .ping{position:absolute;box-shadow:0 0 0 2px var(--bg)}.icon-btn .icon-num{top:0;right:-3px;min-width:17px;height:17px;padding:0 4px;border-radius:9px;background:var(--warn);color:var(--on-warn);font-size:10.5px;font-weight:700;line-height:17px;text-align:center}.aviso-convite{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:9px 10px;margin-bottom:6px;border:1px solid var(--border);border-radius:8px;font-size:12.5px;color:var(--text-2)}.aviso-convite>span{flex:1 1;min-width:160px}.view{flex:1 1;min-height:0}.page{padding:24px 28px 40px;max-width:1280px;margin:0 auto;width:100%}.btn{display:inline-flex;align-items:center;gap:8px;height:38px;padding:0 15px;border-radius:10px;font-weight:600;font-size:13.5px;border:1px solid var(--border-2);background:var(--surface);color:var(--text);box-shadow:var(--shadow-sm);transition:.12s;white-space:nowrap}.btn:hover{background:var(--surface-2);border-color:var(--text-muted)}.btn.sm{height:32px;padding:0 11px;font-size:12.5px;border-radius:8px}.btn.lg{height:44px;padding:0 20px;font-size:14.5px}.btn.primary{background:var(--accent);border-color:transparent;color:var(--on-accent,#fff);box-shadow:0 2px 8px var(--accent-soft)}.btn.primary:hover{background:color-mix(in srgb,var(--accent) 88%,#000)}.btn.ghost{background:transparent;border-color:transparent;box-shadow:none;color:var(--text-2)}.btn.ghost:hover{background:var(--surface-3);color:var(--text)}.btn.subtle{background:var(--surface-3);border-color:transparent;box-shadow:none}.btn.subtle:hover{background:var(--border)}.btn:disabled{opacity:.5;pointer-events:none}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm)}.card.pad{padding:18px}.badge{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 8px;border-radius:7px;font-size:12px;font-weight:600;background:var(--surface-3);color:var(--text-2);white-space:nowrap}.badge .icon{width:13px;height:13px}.badge.ok{background:var(--ok-soft);color:var(--ok)}.badge.warn{background:var(--warn-soft);color:var(--warn)}.badge.info{background:var(--info-soft);color:var(--info)}.badge.danger{background:var(--danger-soft);color:var(--danger)}.badge.accent{background:var(--accent-soft);color:var(--accent)}.badge.dot:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.chip{display:inline-flex;align-items:center;gap:6px;height:28px;padding:0 11px;border-radius:20px;font-size:12.5px;font-weight:500;border:1px solid var(--border);background:var(--surface);color:var(--text-2);cursor:pointer}.chip.active{background:var(--accent-soft);border-color:var(--accent-line);color:var(--accent);font-weight:600}.chip:hover:not(.active){border-color:var(--text-muted);color:var(--text)}.avatar{border-radius:50%;display:grid;place-items:center;font-weight:700;color:#fff;flex:none;font-size:13px;letter-spacing:-.2px;overflow:hidden}.avatar.sq{border-radius:9px}.field{display:flex;align-items:center;gap:9px;height:40px;padding:0 12px;border:1px solid var(--field-border);border-radius:10px;background:var(--surface);color:var(--text)}.field input,.field textarea{border:none;outline:none;background:transparent;color:inherit;font:inherit;flex:1 1;min-width:0}.field input::placeholder{color:var(--text-muted)}.field .icon{color:var(--text-muted)}.field:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}input.input,textarea.input{width:100%;background:var(--surface);border:1px solid var(--field-border);border-radius:10px;color:var(--text);padding:10px 12px;font:inherit}textarea.input{min-height:120px;resize:vertical;line-height:1.5}input.input:focus,textarea.input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}label.lbl{display:block;font-size:12px;color:var(--text-muted);font-weight:600;margin:12px 0 6px;text-transform:uppercase;letter-spacing:.04em}.toggle{width:38px;height:22px;border-radius:20px;background:var(--field-border);border:none;padding:0;position:relative;transition:background .15s;flex:none}.toggle.on{background:var(--accent)}.toggle:after{content:"";position:absolute;top:2px;left:2px;width:18px;height:18px;border-radius:50%;background:#fff;box-shadow:var(--shadow-sm);transition:transform .15s}.toggle.on:after{transform:translateX(16px)}.divider{height:1px;background:var(--border);margin:16px 0}.section-h{display:flex;align-items:center;gap:10px;margin:0 0 12px}.section-h h2{font-size:15px;font-weight:700;margin:0;letter-spacing:-.2px}.section-h .muted{font-size:12.5px;font-weight:500;white-space:nowrap}.muted,.section-h .muted{color:var(--text-muted)}.mono{font-family:var(--mono)}.grid-cards{display:grid;grid-gap:14px;gap:14px}.stat{padding:16px 18px}.stat .label{color:var(--text-2);font-size:12.5px;font-weight:600;display:flex;align-items:center;gap:7px}.stat .num{font-size:27px;font-weight:800;letter-spacing:-1px;margin:8px 0 2px;font-feature-settings:"tnum"}.stat .delta{font-size:12px;font-weight:600;display:inline-flex;align-items:center;gap:4px}.stat .delta.up{color:var(--ok)}.stat .delta.down{color:var(--danger)}.conv{display:grid;grid-template-columns:340px minmax(0,1fr);height:100%;min-height:0}.conv-list{border-right:1px solid var(--border);display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--surface-2)}.cl-head{padding:14px 16px 10px;position:relative}.cl-tabs{display:flex;gap:6px;margin-top:12px}.cl-n{display:inline-flex;align-items:center;justify-content:center;min-width:17px;height:17px;padding:0 5px;border-radius:9px;background:var(--surface-3);color:var(--text-2);font-size:10.5px;font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.chip.active .cl-n{background:var(--accent-line);color:var(--accent)}.chip.active .cl-n.alerta,.cl-n.alerta{background:var(--warn-soft);color:var(--warn)}.dest{display:flex;gap:3px;margin-top:10px;padding:3px;border-radius:10px;background:var(--surface-3)}.dest-b{flex:1 1;display:inline-flex;align-items:center;justify-content:center;gap:5px;height:30px;border:none;border-radius:8px;background:transparent;color:var(--text-2);font:inherit;font-size:12.5px;font-weight:600;cursor:pointer}.dest-b.on,.dest-b:hover{color:var(--text)}.dest-b.on{background:var(--surface);box-shadow:var(--shadow-sm);font-weight:700}.dest-n{min-width:16px;height:16px;padding:0 4px;border-radius:8px;font-size:10px;font-weight:700;display:inline-flex;align-items:center;justify-content:center;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.dest-n.accent{background:var(--text);color:var(--bg)}.dest-n.warn{background:var(--warn-soft);color:var(--warn)}.dest-b.on .dest-n.warn{background:var(--warn);color:var(--on-warn)}.ib-barra{display:flex;align-items:center;gap:6px;margin-top:7px}.ib-ferr{display:inline-flex;align-items:center;gap:5px;height:24px;padding:0 8px;border-radius:7px;border:none;background:transparent;color:var(--text-muted);font:inherit;font-size:11px;font-weight:600;cursor:pointer;white-space:nowrap}.ib-ferr:hover{background:var(--surface-3);color:var(--text-2)}.ib-ferr.on{color:var(--accent);background:var(--accent-soft)}.ib-recorte{display:flex;flex-wrap:wrap;gap:5px;margin-top:7px}.ib-tag{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 8px;border-radius:7px;border:none;background:var(--accent-soft);color:var(--accent);font:inherit;font-size:11px;font-weight:600;cursor:pointer;max-width:100%;min-width:0}.ib-tag .icon{flex:none}.ib-tag-txt{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.vs-painel{position:absolute;left:8px;right:8px;top:calc(100% - 4px);z-index:5;max-height:min(430px,60vh);overflow:auto;padding:8px;border-radius:12px;border:1px solid var(--border-2);background:var(--surface);box-shadow:var(--shadow-lg)}.vs-secao+.vs-secao{margin-top:10px;padding-top:9px;border-top:1px solid var(--border)}.vs-titulo{display:flex;align-items:center;gap:6px;font-size:10px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--text-muted);margin:2px 0 5px 6px}.vs-so-admin{text-transform:none;letter-spacing:0;font-size:9.5px;font-weight:600;padding:1px 5px;border-radius:5px}.vs-busca,.vs-so-admin{background:var(--surface-3);color:var(--text-muted)}.vs-busca{display:flex;align-items:center;gap:6px;height:26px;margin:0 0 5px;padding:0 8px;border-radius:7px}.vs-busca input{flex:1 1;min-width:0;outline:none;font:inherit;font-size:11.5px;color:var(--text)}.vs-busca input,.vs-item{border:none;background:transparent}.vs-item{display:flex;align-items:center;gap:8px;width:100%;height:28px;padding:0 8px;border-radius:7px;color:var(--text-2);font:inherit;font-size:12.5px;cursor:pointer;text-align:left}.vs-item:hover{background:var(--surface-3);color:var(--text)}.vs-item.active{background:var(--accent-soft);color:var(--accent);font-weight:650}.vs-item .icon{flex:none;opacity:.8}.vs-hash{flex:none;width:14px;text-align:center;font-size:12px;opacity:.55}.vs-hash.minha{color:var(--accent);opacity:1}.vs-label{flex:1 1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.vs-n{flex:none;min-width:17px;height:17px;padding:0 5px;border-radius:9px;background:var(--surface-3);color:var(--text-2);font-size:10.5px;font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;display:inline-flex;align-items:center;justify-content:center}.vs-n.alerta{background:var(--warn-soft);color:var(--warn)}.vs-vazio{font-size:11px;color:var(--text-muted);padding:4px 8px}.cl-busca-aviso{display:flex;align-items:center;gap:6px;margin:0 8px;padding:7px 10px;border-radius:9px;background:var(--accent-soft);color:var(--accent);font-size:11.5px;font-weight:600}.cl-busca-aviso button{margin-left:auto;border:none;background:transparent;color:inherit;cursor:pointer;display:inline-flex;padding:2px}.chip.fila{height:24px;padding:0 9px;font-size:11.5px;background:transparent;gap:5px}.chip.fila.active{background:var(--accent-soft)}.chip.fila.minha:before,.cl-legenda i{content:"";width:6px;height:6px;border-radius:50%;background:var(--accent);flex:none}.cl-legenda{display:inline-flex;align-items:center;gap:5px;font-size:10.5px;color:var(--text-muted);margin-left:2px}.cl-legenda i{display:inline-block}.cl-items{flex:1 1;min-height:0;padding:6px}.ci{display:flex;gap:11px;padding:11px;border-radius:11px;cursor:pointer;position:relative;border:none;background:transparent;width:100%;text-align:left}.ci:hover{background:var(--surface-3)}.ci.active{background:var(--surface);box-shadow:var(--shadow-sm)}[data-theme=dark] .ci.active{background:var(--surface-3)}.ci-main{flex:1 1;min-width:0}.ci-row{display:flex;gap:7px}.ci-canal,.ci-row{align-items:center}.ci-canal{display:inline-flex;flex:none}.ci-name{font-weight:650;font-size:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ci-time{margin-left:auto;font-size:11px;color:var(--text-muted);flex:none}.ci-prev{color:var(--text-2);font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}.ci-meta{display:flex;flex-wrap:wrap;align-items:center;gap:6px;margin-top:7px}.thread{display:flex;flex-direction:column;min-height:0;min-width:0;background:var(--bg)}.th-head{min-height:60px;flex:none;display:flex;flex-wrap:wrap;align-items:center;gap:10px;padding:8px 18px;border-bottom:1px solid var(--border);background:var(--surface-2)}.th-body{flex:1 1;min-height:0;padding:22px 26px;display:flex;flex-direction:column;gap:14px}.th-day{text-align:center;font-size:11.5px;color:var(--text-muted);font-weight:600;margin:4px 0}.th-atendimento{display:flex;align-items:center;gap:10px;margin:10px 0 6px}.th-atendimento:after,.th-atendimento:before{content:"";flex:1 1;border-top:1px solid var(--border)}.th-atendimento .id-chip{height:20px}.msg{max-width:min(74%,620px);width:-moz-fit-content;width:fit-content;display:flex;flex-direction:column;gap:3px}.msg.in{align-self:flex-start}.msg.out{align-self:flex-end;align-items:flex-end;margin-left:auto}.bubble{padding:9px 13px;border-radius:15px;font-size:14px;line-height:1.5;box-shadow:var(--shadow-sm);white-space:pre-wrap;word-break:break-word}.msg.in .bubble{background:var(--surface);border:1px solid var(--border);border-bottom-left-radius:5px}.msg.out .bubble{background:var(--surface-3);color:var(--text);border:1px solid var(--border);border-bottom-right-radius:5px}.msg .bubble.ia{background:var(--ia-fundo);color:var(--text);border:1px solid var(--ia-linha)}.msg .bubble.equipe{background:var(--equipe-fundo);color:var(--text);border:1px solid transparent}.msg-linha{display:flex;align-items:flex-end;gap:8px;max-width:100%}.msg.out .msg-linha{justify-content:flex-end}.msg-linha>.bubble{min-width:0}.msg-autor{flex:none;width:24px;height:24px;display:grid;place-items:center;margin-bottom:1px}.msg-autor-fora{border-radius:50%;background:var(--surface-3);color:var(--text-2);border:1px solid var(--border)}.msg.com-autor.out>.meta,.msg.com-autor.out>.msg-buttons,.rich-row.out.com-autor{padding-right:32px}.msg.com-autor.in>.meta,.msg.com-autor.in>.msg-buttons,.rich-row.com-autor:not(.out){padding-left:32px}@media (max-width:900px){.msg.com-autor{max-width:88%}}.bubble .md strong{font-weight:700}.bubble .md em{font-style:italic}.bubble .md a{color:inherit;text-decoration:underline;text-underline-offset:2px}.bubble .md code{font-family:var(--mono);font-size:.92em;background:color-mix(in srgb,currentColor 12%,transparent);padding:1px 5px;border-radius:5px}.bubble.com-foto{width:300px;max-width:100%}.bubble.com-foto>div:last-child:has(>.bubble-foto){margin-bottom:-5px!important}.bubble-foto{display:block;width:calc(100% + 18px);margin:-5px -9px 0;height:auto;max-height:380px;object-fit:cover;border-radius:11px}.msg .meta{font-size:11.5px;color:var(--text-muted);display:flex;align-items:center;gap:5px;padding:0 4px}.leitura-ia{position:relative;display:inline-flex;align-items:center;color:var(--text-2);cursor:help;border-radius:4px;outline:none}.leitura-ia:focus-visible{box-shadow:0 0 0 2px color-mix(in srgb,var(--accent) 40%,transparent)}.leitura-ia-tip{position:absolute;bottom:calc(100% + 6px);left:-6px;z-index:5;display:none;width:max-content;max-width:280px;white-space:normal;text-align:left;padding:7px 10px;border-radius:8px;font-size:12px;line-height:1.45;color:var(--text);background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow)}.leitura-ia-item,.leitura-ia:focus .leitura-ia-tip,.leitura-ia:hover .leitura-ia-tip{display:block}.leitura-ia-item+.leitura-ia-item{margin-top:6px}.leitura-ia-item b{display:block;font-size:10.5px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.03em}.flow-event{align-self:center;display:inline-flex;align-items:center;gap:8px;font-size:11.5px;color:var(--text-2);background:var(--surface-3);padding:5px 12px;border-radius:20px;font-weight:500}.flow-event .icon{color:var(--accent);width:13px;height:13px}.flow-event.with-reason{flex-direction:column;align-items:stretch;gap:4px;max-width:min(560px,92%);border-radius:12px;padding:8px 14px}.flow-event-head{display:inline-flex;align-items:center;gap:8px;justify-content:center}.flow-event-reason{font-weight:400;color:var(--text);line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.composer{flex:none;padding:13px 18px 18px;border-top:1px solid var(--border);background:var(--surface-2)}.composer-box{display:flex;align-items:flex-end;gap:9px;border:1px solid var(--field-border);border-radius:14px;background:var(--surface);padding:8px 8px 8px 14px;box-shadow:var(--shadow-sm)}.composer-box:focus-within{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.composer-box textarea{flex:1 1;border:none;outline:none;background:transparent;font:inherit;color:inherit;padding:8px 0;min-width:0;resize:none;max-height:120px;line-height:1.45}.composer-box.rec{align-items:center;gap:10px;padding-left:16px}.rec-dot{width:9px;height:9px;border-radius:50%;background:var(--danger);animation:rec-pulse 1.2s ease-in-out infinite;flex:none}@keyframes rec-pulse{0%,to{opacity:1}50%{opacity:.25}}.jf{border:1px solid var(--border-2);border-radius:14px;background:var(--surface);box-shadow:var(--shadow-sm);overflow:hidden}.jf-aviso{display:flex;gap:10px;padding:11px 13px;background:var(--warn-soft);color:var(--warn)}.jf-aviso .icon{flex:none;margin-top:1px}.jf-aviso .jf-t{display:block;font-size:13px}.jf-aviso span{display:block;font-size:11.5px;line-height:1.5;opacity:.92;margin-top:2px}.jf-corpo{display:flex;flex-wrap:wrap;gap:14px;padding:13px;align-items:flex-start}.jf-form{flex:1 1 250px;flex-direction:column;gap:10px}.jf-form,.jf-previa{min-width:0;display:flex}.jf-previa{flex:1 1 230px;max-width:320px;gap:5px}.jf-campo,.jf-previa{flex-direction:column}.jf-campo{display:flex;gap:4px;min-width:0}.jf-campo>span{font-size:11px;font-weight:650;color:var(--text-2)}.jf-campo .input{width:100%}.jf-vars{display:grid;grid-template-columns:repeat(auto-fit,minmax(132px,1fr));grid-gap:8px;gap:8px}.jf-rotulo{font-size:11px;font-weight:650;color:var(--text-2)}.jf-falta{font-size:11px;color:var(--text-muted)}.jf-vazio{padding:13px;font-size:12.5px;color:var(--text-2);line-height:1.5}.composer-hint{display:flex;align-items:center;gap:8px;margin-top:9px;font-size:11.5px;color:var(--text-muted)}.ai-pill{gap:5px;padding:3px 9px;border-radius:20px;color:var(--text-2);font-weight:600}.ai-pill,.chip-attach{display:inline-flex;align-items:center;background:var(--surface-3)}.chip-attach{gap:6px;border:1px solid var(--border);border-radius:20px;padding:3px 10px;font-size:12px}.tbl{width:100%;border-collapse:collapse}.tbl th{text-align:left;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);font-weight:700;padding:10px 14px;white-space:nowrap}.tbl td,.tbl th{border-bottom:1px solid var(--border)}.tbl td{padding:13px 14px;font-size:14px;vertical-align:middle}.tbl tr:last-child td{border-bottom:none}.tbl tbody tr:hover{background:var(--surface-2)}.tbl .num{font-family:var(--mono);font-feature-settings:"tnum"}.bar{height:7px;background:var(--surface-3);overflow:hidden}.bar,.bar>i{border-radius:5px}.bar>i{display:block;height:100%;background:var(--accent)}.overlay{position:fixed;inset:0;background:rgba(20,14,8,.42);-webkit-backdrop-filter:blur(3px);backdrop-filter:blur(3px);display:grid;place-items:center;z-index:50;padding:24px;animation:fade .15s ease}.modal{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-width:460px;overflow:hidden;animation:pop .18s cubic-bezier(.2,.8,.3,1)}.modal-head{padding:18px 20px;display:flex;align-items:center;gap:12px;border-bottom:1px solid var(--border)}.modal-body{padding:20px}.modal-foot{padding:14px 20px;display:flex;flex-wrap:wrap;gap:10px;justify-content:flex-end;border-top:1px solid var(--border);background:var(--surface-2)}@keyframes fade{0%{opacity:0}}@keyframes pop{0%{opacity:0;transform:translateY(8px) scale(.98)}}.empty{text-align:center;padding:60px 20px;color:var(--text-muted)}.empty .icon{margin-bottom:12px;opacity:.5}.agent-card{padding:18px;display:flex;flex-direction:column;gap:14px;transition:.15s;cursor:pointer}.agent-card:hover{border-color:var(--text-muted);box-shadow:var(--shadow);transform:translateY(-1px)}.skill-tag{font-size:11.5px;font-weight:600;padding:3px 9px;border-radius:7px;background:var(--surface-3);color:var(--text-2);display:inline-flex;align-items:center;gap:5px;white-space:nowrap}.intg{padding:16px;display:flex;flex-direction:column;gap:13px}.conn-list{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-sm);overflow:hidden}.conn-item+.conn-add,.conn-item+.conn-item,.conn-list>.conn-row+.conn-row{border-top:1px solid var(--border)}.conn-item.atencao{background:var(--warn-soft)}.conn-row{display:grid;grid-template-columns:34px minmax(0,1fr) 132px 18px;align-items:center;grid-gap:14px;gap:14px;width:100%;padding:12px 16px;border:none;background:transparent;color:inherit;text-align:left;font:inherit;cursor:pointer}.conn-row:hover{background:var(--surface-2)}.conn-item.atencao .conn-row:hover{background:transparent}.conn-row.estatica{cursor:default;align-items:start}.conn-row.estatica:hover{background:transparent}.conn-row .badge{justify-self:start}.conn-nome{display:flex;align-items:center;font-weight:650;font-size:13.5px}.conn-sub{display:block;font-size:12px;margin-top:1px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conn-seta,.conn-sub{color:var(--text-muted)}.conn-seta{transition:transform .15s}.conn-row.open .conn-seta{transform:rotate(180deg)}.conn-ex{padding:2px 16px 16px 64px}.conn-kv{display:grid;grid-template-columns:160px minmax(0,1fr);grid-gap:5px 14px;gap:5px 14px;font-size:12.5px;margin:0 0 14px}.conn-kv dt{color:var(--text-muted)}.conn-kv dd{margin:0;word-break:break-word}.conn-add{border-top:1px dashed var(--border)!important;color:var(--text-2)}.conn-add .conn-logo{border-radius:9px;border:1px dashed var(--text-muted);place-items:center;color:var(--text-muted)}.conn-add .conn-logo,.conn-icone{width:34px;height:34px;display:grid}.conn-icone{border-radius:9px;background:var(--surface-3);color:var(--text-2);place-items:center}.conn-busca{display:flex;align-items:center;gap:8px;padding:9px 16px;border-bottom:1px solid var(--border)}.conn-busca input{flex:1 1;border:none;background:transparent;outline:none;font:inherit;font-size:13px;color:var(--text)}.conn-vazio{padding:14px 16px;font-size:12.5px;color:var(--text-muted);line-height:1.55}.conn-mais{display:block;width:100%;text-align:left;padding:10px 16px;border:none;border-top:1px solid var(--border);background:transparent;color:var(--accent);font:inherit;font-size:12.5px;font-weight:600;cursor:pointer}.conn-mais:hover{background:var(--surface-2)}.hab{display:inline-flex;align-items:center;height:22px;padding:0 9px;margin:0 6px 6px 0;border-radius:11px;font-size:11.5px;font-weight:600;background:var(--accent-soft);color:var(--accent);white-space:nowrap}.conn-grupo{font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);padding:12px 16px 2px;border-top:1px solid var(--border)}.conn-grupo:first-child{border-top:none}.conn-grupo+.conn-row{border-top:none!important}.conn-escolha{margin:6px 16px 4px;padding:9px 12px;border-radius:9px;background:var(--surface-2);font-size:12.5px;line-height:1.55;color:var(--text-2)}.conn-nome:has(.conn-selo){flex-wrap:wrap;gap:4px 8px}.conn-selo{height:20px;font-size:11.5px}.quem-atende{display:grid;grid-gap:8px;gap:8px}.quem-op{display:flex;gap:10px;align-items:flex-start;padding:10px 12px;border:1px solid var(--field-border);border-radius:10px;cursor:pointer}.quem-op.on{border-color:var(--acao);background:var(--accent-soft)}.quem-op:focus-within{outline:2px solid var(--acao);outline-offset:2px}.quem-op input{margin:3px 0 0;accent-color:var(--acao);flex:none}.quem-titulo{display:block;font-weight:650;font-size:14px}.quem-texto{display:block;font-size:12.5px;color:var(--text-2);margin-top:1px;line-height:1.45}@media (max-width:900px){.conn-row{grid-template-columns:34px minmax(0,1fr) 18px}.conn-row>.badge{grid-column:2;grid-row:2}.conn-ex{padding-left:16px}.conn-kv{grid-template-columns:1fr;gap:1px}.conn-kv dd{margin-bottom:6px}.conn-row.estatica>span:last-child{grid-column:2/4!important;justify-self:start!important}}.intg-logo{width:42px;height:42px;border-radius:11px;display:grid;place-items:center;font-weight:800;color:#fff;font-size:16px;flex:none}.between,.flex{display:flex}.between{align-items:center;justify-content:space-between}.between b{white-space:nowrap}.center{display:flex;align-items:center}.gap6{gap:6px}.gap8{gap:8px}.gap10{gap:10px}.gap12{gap:12px}.gap16{gap:16px}.col{display:flex;flex-direction:column}.wrap{flex-wrap:wrap}.cchat{height:100vh;height:100dvh;display:flex;flex-direction:column;background:var(--bg)}.cchat,.cchat .msg.in .bubble{color:var(--text)}.cchat-head{height:60px;flex:none;display:flex;align-items:center;gap:12px;padding:0 18px;border-bottom:1px solid var(--border);background:var(--surface-2);background:var(--head-bg,var(--surface-2));color:var(--head-text,var(--text))}.cchat-head .muted{color:var(--head-muted,var(--text-muted))}.cchat-head .btn.subtle{color:inherit;background:color-mix(in srgb,currentColor 10%,transparent)}.cchat .msg.out .bubble{background:var(--sent-bg,var(--accent));color:var(--sent-text,var(--on-accent,#fff));border-color:transparent}.cchat{--field-border:var(--border-2)}.cchat .msg-buttons a,.cchat .ochip{background:var(--accent);color:var(--on-accent,#fff);border-color:transparent}.cchat .ochip small{color:inherit;opacity:.75}.cchat .msg-buttons a:hover,.cchat .ochip:hover{background:color-mix(in srgb,var(--accent) 88%,#000);color:var(--on-accent,#fff)}.cchat-wrap{flex:1 1;justify-content:center}.cchat-inner,.cchat-wrap{min-height:0;display:flex}.cchat-inner{width:100%;max-width:760px;flex-direction:column}@media (max-width:640px){.cchat-head{padding:0 12px;gap:9px}.cchat-head>button{flex:none}.cchat .th-body{padding:16px 14px}.cchat .msg{max-width:88%}.cchat .composer{padding:11px 14px calc(14px + env(safe-area-inset-bottom))}}.rich-row{width:100%}.ochips{display:flex;flex-wrap:wrap;gap:6px;max-width:460px}.ochips-pergunta{flex-basis:100%;white-space:pre-wrap;background:var(--surface,#fff);border:1px solid var(--border,#e5e5e5);border-radius:12px;padding:8px 12px;font-size:14px}.ochip{height:auto;min-height:30px;padding:5px 12px;flex-direction:column;align-items:flex-start;gap:0;line-height:1.25}.ochip small{font-size:10.5px;font-weight:400;color:var(--text-muted);white-space:normal;text-align:left}.rich-row.out,.rich-row.out .ochips{justify-content:flex-end}.rich-row.out{display:flex}.rich-row.out>*{min-width:0}.rich-row.out .pcar-track>:first-child{margin-left:auto}.msg-buttons{display:flex;flex-direction:column;gap:4px;width:100%}.msg-buttons a{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:7px 12px;border-radius:11px;font-size:12.5px;font-weight:600;text-decoration:none;background:var(--surface);border:1px solid var(--border);color:var(--text)}.msg-buttons a:hover{border-color:var(--accent);color:var(--accent)}.pcar{width:100%}.pcar-track{display:flex;gap:10px;overflow-x:auto;padding:2px 2px 8px;scroll-snap-type:x proximity}.pcard{flex:0 0 168px;width:168px;background:var(--surface);border:1px solid var(--border);border-radius:13px;box-shadow:var(--shadow-sm);overflow:hidden;display:flex;flex-direction:column;scroll-snap-align:start}.pcard-img{position:relative;width:100%;height:130px;background:var(--surface-3)}.pcard-img.sent{height:auto;aspect-ratio:1200/628}.pimg-sent{display:block;object-fit:cover}.pimg-fit,.pimg-sent{width:100%;height:100%}.pimg-fit{position:relative;overflow:hidden;background:var(--surface-3)}.pimg-fit .pimg-bg{object-fit:cover;transform:scale(1.18);filter:blur(14px) saturate(1.06);opacity:.92}.pimg-fit .pimg-bg,.pimg-fit .pimg-fg{position:absolute;inset:0;width:100%;height:100%}.pimg-fit .pimg-fg{object-fit:contain}.pimg-fit.ph{display:grid;place-items:center}.pimg-fit.ph:before{content:"";position:absolute;inset:0;background-image:repeating-linear-gradient(135deg,transparent 0 7px,color-mix(in srgb,var(--text-muted) 16%,transparent) 7px 8px)}.pimg-fit.ph span{position:relative;font-family:var(--mono);font-size:9.5px;color:var(--text-muted);text-align:center;padding:4px;line-height:1.25;letter-spacing:-.2px}.pcard-out{position:absolute;top:7px;left:7px;font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;background:var(--danger-solid);color:var(--on-danger);padding:2px 7px;border-radius:6px}.pcard-body{padding:9px 10px 10px;display:flex;flex-direction:column;gap:4px;flex:1 1}.pcard-brand{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.04em;color:var(--text-muted)}.pcard-name{font-size:12.5px;font-weight:600;line-height:1.3;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;min-height:32px}.pcard-price{display:flex;align-items:baseline;gap:6px;margin-top:2px}.pcard-price b{font-size:14px;font-weight:800;letter-spacing:-.3px}.pcard-price s{font-size:11px}.pcard-actions{display:flex;gap:6px;margin-top:auto;padding-top:8px}.pcard-actions .btn.ico{flex:0 0 32px;padding:0}.pcard-actions .btn.grow{flex:1 1;min-width:0;overflow:hidden}.pcard-actions .btn{height:30px;padding:0 8px;justify-content:center;font-size:11.5px}.pdetail-img{width:100%;height:220px;border-radius:12px;overflow:hidden;background:var(--surface-3);margin-bottom:14px}.pdetail-price{display:flex;align-items:center;gap:10px}.pdetail-price b{font-size:20px;font-weight:800;letter-spacing:-.5px}.pdetail-desc,.pdetail-price s{font-size:13px}.pdetail-desc{margin:12px 0 0;line-height:1.55;color:var(--text-2);white-space:pre-wrap}.osum{width:100%;max-width:340px;background:var(--surface);border:1px solid var(--border);border-radius:13px;box-shadow:var(--shadow-sm);padding:14px;display:flex;flex-direction:column;gap:10px}.osum-head{display:flex;align-items:center;gap:7px;font-weight:700;font-size:13px}.osum-head .icon{color:var(--accent)}.osum-items{display:flex;flex-direction:column;gap:7px}.osum-line{display:flex;align-items:baseline;gap:8px;font-size:13px}.osum-q{font-family:var(--mono);font-size:12px;color:var(--text-muted);flex:none}.osum-n{flex:1 1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.osum-v{font-weight:600;flex:none}.osum-tot{border-top:1px solid var(--border);padding-top:9px;display:flex;flex-direction:column;gap:5px}.osum-row{display:flex;justify-content:space-between;font-size:12.5px;color:var(--text-2)}.osum-row.total{font-size:15px;font-weight:800;color:var(--text);letter-spacing:-.3px}.osum-obs{font-size:12px;color:var(--text-muted);background:var(--surface-3);padding:7px 10px;border-radius:8px}.osum-btn{height:40px}.ckt-btn,.osum-btn{width:100%;justify-content:center}.ckt-btn{max-width:340px;height:44px;font-size:14.5px;text-decoration:none}.ckt-btn .ckt-ext{opacity:.75;margin-left:2px}.link-btns{display:flex;flex-direction:column;gap:6px;width:100%;max-width:340px}.typing{display:inline-flex;gap:3px;align-items:center}.typing i{width:6px;height:6px;border-radius:50%;background:var(--text-muted);animation:blink 1.2s infinite}.typing i:nth-child(2){animation-delay:.2s}.typing i:nth-child(3){animation-delay:.4s}@keyframes blink{0%,60%,to{opacity:.3}30%{opacity:1}}.login{min-height:100dvh;display:grid;place-items:center;background:var(--bg);padding:20px}.login-card{width:100%;max-width:380px;padding:28px 26px}.login-err{margin-top:12px;padding:10px 12px;border-radius:9px;background:var(--danger-soft);color:var(--danger);font-size:12.5px;font-weight:600}.sb-user .logout{opacity:.6}.sb-user .logout:hover{opacity:1}.only-mobile{display:none!important}.sb-backdrop{display:none}.fila-alerta,.th-actions{display:flex;align-items:center;gap:8px}.fila-alerta{width:100%;padding:9px 14px;font-size:12.5px;background:var(--warn-soft);color:var(--text);border:0;border-bottom:1px solid var(--border);cursor:pointer;text-align:left}.fila-alerta:hover{background:color-mix(in srgb,var(--warn) 22%,transparent)}.conv.offline{grid-template-rows:auto minmax(0,1fr)}.conv-offline{grid-column:1/-1;display:flex;align-items:center;justify-content:center;gap:8px;padding:6px 14px;font-size:12.5px;background:var(--warn-soft);color:var(--text);border-bottom:1px solid var(--warn)}.conv-offline svg{color:var(--warn)}.th-who{flex:1 1 150px;min-width:120px}.th-who>div{flex-wrap:nowrap;min-width:0}.th-who>div>span{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}.th-actions,.th-who>div>.badge{flex:none}.tbl-card{overflow:hidden}.seg{gap:4px;background:var(--surface-3);border-radius:11px;padding:4px}.seg,.seg button{display:inline-flex}.seg button{align-items:center;gap:7px;height:34px;padding:0 16px;border-radius:8px;font-size:13.5px;font-weight:600;color:var(--text-2);background:transparent;border:none;cursor:pointer;transition:.12s}.seg button.on,.seg button:hover:not(.on){color:var(--text)}.seg button.on{background:var(--surface);box-shadow:var(--shadow-sm)}.drawer-veil{position:fixed;inset:0;background:rgba(20,14,8,.38);z-index:60;animation:fade .15s ease}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(560px,100vw);background:var(--surface);border-left:1px solid var(--border);box-shadow:var(--shadow-lg);z-index:61;display:flex;flex-direction:column;animation:slidein .2s cubic-bezier(.2,.8,.3,1)}.drawer-head{padding:16px 20px;border-bottom:1px solid var(--border);display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.drawer-body{flex:1 1;overflow-y:auto}@keyframes slidein{0%{transform:translateX(24px);opacity:.4}to{transform:none;opacity:1}}.agent-cols{display:grid;grid-template-columns:1fr 328px;grid-gap:18px;gap:18px;align-items:start}.side-block{padding:13px 14px;border-top:1px solid var(--border)}.side-block:first-of-type{border-top:none}.side-h{display:flex;align-items:center;justify-content:space-between;gap:8px}.side-h b{font-size:12.5px;font-weight:700}.side-link{font-size:11.5px;font-weight:600;color:var(--text-muted);background:none;border:none;padding:0;cursor:pointer}.side-link:hover{color:var(--accent)}.side-link.falta{color:var(--atencao)}.side-block:has(.side-link.falta){background:var(--atencao-fundo)}.src-row{display:flex;align-items:center;gap:9px;padding:8px 9px;border:1px solid var(--border);border-radius:9px;background:var(--surface-2);margin-top:7px}.src-ico{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;flex:none;font-family:var(--mono);font-weight:600;font-size:12px;color:#fff}.tagline{display:inline-flex;align-items:center;gap:5px;height:23px;padding:0 9px;border-radius:20px;background:var(--surface-3);color:var(--text-2);font-size:11.5px;font-weight:500}.ajustar-cols{display:grid;grid-template-columns:186px 1fr;grid-gap:16px;gap:16px;align-items:start}.lbl-dica{text-transform:none;letter-spacing:0;font-weight:500}mark.lacuna{background:var(--surface-3);color:var(--text);border-bottom:1px dashed var(--text-muted);border-radius:3px;padding:0 3px}.ver-exemplo{margin-top:3px}.ver-exemplo summary{cursor:pointer;width:-moz-fit-content;width:fit-content;color:var(--text-2);font-weight:600}.ver-exemplo summary:hover{color:var(--text)}.chip.pergunta-teste{height:32px}@media (max-width:900px){.chip.pergunta-teste{height:44px;padding:0 14px}}.anchor-nav{display:flex;flex-direction:column;gap:2px;position:-webkit-sticky;position:sticky;top:0}.anchor-nav button{display:flex;align-items:center;gap:9px;padding:8px 11px;border-radius:9px;font-size:12.5px;font-weight:600;color:var(--text-2);background:none;border:none;text-align:left;cursor:pointer}.anchor-nav button:hover{background:var(--surface-3);color:var(--text)}.anchor-nav button.on{color:var(--accent)}.anchor-nav button.on,.diff{background:var(--accent-soft)}.diff{border:1px solid var(--accent-line);border-radius:var(--radius);overflow:hidden;margin-top:8px;max-width:100%}.diff-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 12px;border-bottom:1px solid var(--accent-line)}.diff-body{padding:10px 12px;display:flex;flex-direction:column;gap:6px}.diff-line{display:flex;gap:8px;font-size:12.5px;line-height:1.45}.diff-line i{color:var(--ok);font-weight:700;font-style:normal;flex:none;width:10px}@media (max-width:1100px){.agent-cols{grid-template-columns:1fr}}@media (max-width:900px){.only-mobile{display:inline-flex!important}.no-mobile{display:none!important}.app,.app.collapsed{grid-template-columns:1fr}.app.collapsed .sidebar,.sidebar{position:fixed;top:0;bottom:0;left:0;width:272px;z-index:70;transform:translateX(-100%);transition:transform .2s ease;box-shadow:var(--shadow-lg)}.app.menu-open .sidebar{transform:none}.app.menu-open .sb-backdrop{display:block;position:fixed;inset:0;z-index:65;background:rgba(0,0,0,.45)}.app.collapsed .hide-collapsed,.app.collapsed .sb-label{display:block}.app.collapsed .nav-item{justify-content:flex-start;padding:9px 11px}.topbar{padding:0 12px;gap:10px}.topbar h1{font-size:15px}.page{padding:16px 14px 32px}.page .between{flex-wrap:wrap;gap:10px}.grid-cards{grid-template-columns:minmax(0,1fr)!important}.agent-cols,.ajustar-cols{grid-template-columns:1fr}.ajustar-cols{gap:12px}.anchor-nav{position:static;flex-direction:row;overflow-x:auto;gap:6px;padding-bottom:2px}.anchor-nav button{white-space:nowrap;flex:none}.anchor-nav .divider{display:none}.tbl-card{overflow-x:auto}.tbl{min-width:560px}.conv{grid-template-columns:minmax(0,1fr)}.conv .thread,.conv.sel .conv-list{display:none}.conv.sel .thread{display:flex;flex-direction:column}.conv-list{border-right:0}.th-head{padding:0 12px;gap:8px}.th-body{padding:16px 14px}.th-head{height:auto;min-height:58px;padding:8px 10px}.th-head .th-fone{display:none}.app:has(.conv.sel) .topbar{display:none}.th-motivo-txt{-webkit-line-clamp:1;line-clamp:1}.th-head{flex-wrap:nowrap}.th-who{flex:1 1;min-width:0}.th-head .th-actions{gap:6px}.th-motivo-faixa{padding:6px 12px}.acoes-menu{width:230px}.th-tags:not(.aberta):not(:has(.badge)){display:none}}.rule-group{margin-top:12px}.rule-group:first-of-type{margin-top:4px}.rule-group-h{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);padding-bottom:4px;border-bottom:1px solid var(--border)}.rule-group-h .muted{font-weight:400;text-transform:none;letter-spacing:0}.rule-row{font-size:13px;padding:8px 0;border-bottom:1px solid var(--border)}.rule-row:last-child{border-bottom:0}.rule-row.expirada>span:first-child{color:var(--text-muted);text-decoration:line-through}.rule-row.expirada .tagline{text-decoration:none}select.input{width:100%;height:40px;background:var(--surface);border:1px solid var(--field-border);border-radius:10px;color:var(--text);padding:0 34px 0 12px;font:inherit;-moz-appearance:none;appearance:none;-webkit-appearance:none;cursor:pointer;background-image:linear-gradient(45deg,transparent 50%,var(--text-muted) 50%),linear-gradient(135deg,var(--text-muted) 50%,transparent 50%);background-position:calc(100% - 17px) 17px,calc(100% - 12px) 17px;background-size:5px 5px,5px 5px;background-repeat:no-repeat}select.input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}select.input option{background:var(--surface);color:var(--text)}.form-row{display:grid;grid-template-columns:minmax(0,1fr) 220px;grid-gap:14px;gap:14px;align-items:center;padding:9px 0;border-bottom:1px solid var(--border)}.form-row:last-child{border-bottom:none}.aplicar-todos{display:block;margin:4px 0 0 auto;background:none;border:0;padding:0;color:var(--accent);font-size:11.5px;cursor:pointer}.aplicar-todos:hover{text-decoration:underline}.form-row .hint{color:var(--text-muted);font-size:11.5px;margin-top:2px}.form-row .field{height:40px}.form-row .field input{text-align:right}.form-row .field .unit{color:var(--text-muted);font-size:12px;white-space:nowrap}@media (max-width:600px){.form-row{grid-template-columns:1fr;gap:6px}}.th-sub{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:6px 16px;border-bottom:1px solid var(--border);background:var(--surface);flex-wrap:wrap}.th-ids{flex:none;margin-left:auto}.id-chip{display:inline-flex;align-items:center;gap:5px;height:22px;padding:0 7px;border-radius:6px;border:1px solid var(--border);background:var(--surface-2);color:var(--text-2);cursor:pointer}.id-chip,.id-chip .mono{font-size:11px}.id-chip:hover{border-color:var(--text-muted);color:var(--text)}.cores{display:flex;flex-wrap:wrap;gap:8px}.cor{width:26px;height:26px;border-radius:50%;border:2px solid transparent;padding:0;cursor:pointer;box-shadow:inset 0 0 0 2px var(--surface);position:relative}.cor.on{border-color:var(--text)}.cor:hover{transform:scale(1.08)}.cor.livre{display:block;overflow:hidden}.cor.livre input{position:absolute;inset:0;opacity:0;width:100%;height:100%;cursor:pointer}.cor.livre span{inset:2px;border-radius:50%}.cor.livre span,.viz-tip{position:absolute;pointer-events:none}.viz-tip{z-index:5;white-space:nowrap;padding:6px 10px;border-radius:8px;font-size:12px;background:var(--surface);border:1px solid var(--border);box-shadow:var(--shadow-sm);color:var(--text)}.wa-wrap{display:flex;flex-direction:column;align-items:center;gap:10px}.wa-phone{width:320px;max-width:100%;box-sizing:border-box;border-radius:30px;overflow:hidden;border:9px solid #1f2428;background:#efe7dd;box-shadow:0 18px 40px rgba(11,20,26,.28),0 2px 6px rgba(11,20,26,.18)}@media (max-width:420px){.wa-phone{border-width:5px;border-radius:22px}}.wa-phone.compacta{width:100%;border:none;border-radius:10px;box-shadow:none}.wa-phone.compacta .wa-day,.wa-phone.compacta .wa-top{display:none}.wa-phone.compacta .wa-chat{min-height:0;padding:12px 11px;border:1px solid var(--border-2);border-radius:10px}.wa-phone.compacta .wa-msg{max-width:100%}.wa-wrap.compacta{align-items:stretch;gap:6px}.wa-top{background:#008069;color:#fff;padding:10px 12px;gap:8px;font-size:13px;font-weight:600}.wa-top,.wa-top .wa-av{display:flex;align-items:center}.wa-top .wa-av{width:28px;height:28px;border-radius:50%;background:rgba(255,255,255,.22);justify-content:center;flex:none}.wa-chat{min-height:548px;padding:12px 9px 20px;background-color:#efe7dd;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='72' height='72' viewBox='0 0 72 72'%3E%3Cg fill='none' stroke='%23000' stroke-opacity='.045' stroke-width='1.6'%3E%3Ccircle cx='12' cy='14' r='4'/%3E%3Cpath d='M44 10h10v8H44z'/%3E%3Cpath d='M26 40l6-6 6 6-6 6z'/%3E%3Cpath d='M58 44c3 0 5 2 5 5'/%3E%3Cpath d='M8 56h12'/%3E%3C/g%3E%3C/svg%3E");font-family:-apple-system,Segoe UI,system-ui,sans-serif}.wa-day{margin:0 auto 12px;background:#fff;color:#54656f;font-size:10px;font-weight:600;letter-spacing:.4px;padding:4px 10px;border-radius:7px;box-shadow:0 1px .5px rgba(11,20,26,.13)}.wa-day,.wa-msg{width:-moz-fit-content;width:fit-content}.wa-msg{max-width:86%}.wa-bubble{background:#fff;color:#111b21;border-radius:0 8px 8px 8px;padding:7px 9px 5px;font-size:13.7px;line-height:1.45;box-shadow:0 1px .5px rgba(11,20,26,.13);position:relative;white-space:pre-wrap;word-break:break-word}.wa-bubble:before{content:"";position:absolute;top:0;left:-8px;width:8px;height:13px;background:#fff;-webkit-clip-path:polygon(100% 0,0 0,100% 100%);clip-path:polygon(100% 0,0 0,100% 100%)}.wa-msg.sai{margin:8px 0 0 auto}.wa-msg.sai .wa-bubble{background:#d9fdd3;border-radius:8px 0 8px 8px}.wa-msg.sai .wa-bubble:before{left:auto;right:-8px;background:#d9fdd3;-webkit-clip-path:polygon(0 0,100% 0,0 100%);clip-path:polygon(0 0,100% 0,0 100%)}.wa-msg.digitando{margin-top:8px}.wa-msg.digitando .wa-bubble{padding:10px 12px}[data-theme=dark] .wa-msg.sai .wa-bubble,[data-theme=dark] .wa-msg.sai .wa-bubble:before{background:#005c4b;color:#e9edef}.wa-msg.com-btns .wa-bubble{border-bottom-left-radius:0;border-bottom-right-radius:0}.wa-bubble .wa-head{font-weight:700;margin-bottom:3px}.wa-bubble .wa-body{display:block}.wa-bubble .wa-foot{color:#667781;font-size:12px;margin-top:5px}.wa-bubble .wa-time{color:#667781;font-size:10.5px;margin-top:3px;text-align:right}.wa-media{border-radius:6px;overflow:hidden;margin:-3px -5px 6px;background:#e9e4dc;min-height:104px;display:flex;align-items:center;justify-content:center;color:#667781;font-size:11.5px;gap:6px}.wa-media img{width:100%;display:block;object-fit:cover;max-height:176px}.wa-doc{display:flex;align-items:center;gap:8px;background:#f5f1ea;border:1px solid #e4ded4;border-radius:6px;padding:9px;margin:-2px -4px 6px;font-size:12px;color:#111b21}.wa-btns{display:flex;flex-direction:column}.wa-btn{background:#fff;color:#00a5f4;text-align:center;padding:9px 8px;font-size:13.5px;border-top:1px solid rgba(17,27,33,.08);display:flex;align-items:center;justify-content:center;gap:6px;box-shadow:0 1px .5px rgba(11,20,26,.13)}.wa-btn:last-child{border-radius:0 0 8px 8px}.wa-var{background:rgba(37,211,102,.16);color:#0a7c45;border-radius:4px;padding:0 3px;font-weight:600}.wa-var.swap{position:relative;cursor:help}.wa-var.swap .wa-var-e{position:absolute;bottom:calc(100% + 5px);left:50%;transform:translateX(-50%);background:#111b21;color:#fff;font-weight:500;white-space:nowrap;max-width:240px;overflow:hidden;text-overflow:ellipsis;border-radius:6px;padding:4px 7px;font-size:11.5px;box-shadow:0 4px 12px rgba(11,20,26,.3);display:none;z-index:3}.wa-var.swap:hover .wa-var-e{display:block}.wa-toggle{background:none;border:0;color:var(--muted);font-size:11.5px;cursor:pointer;display:inline-flex;align-items:center;gap:5px;padding:2px 4px}.wa-toggle:hover{color:var(--fg)}[data-theme=dark] .wa-phone{border-color:#0a0f12;background:#0b141a}[data-theme=dark] .wa-top{background:#202c33;color:#e9edef}[data-theme=dark] .wa-chat{background-color:#0b141a;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='72' height='72' viewBox='0 0 72 72'%3E%3Cg fill='none' stroke='%23fff' stroke-opacity='.05' stroke-width='1.6'%3E%3Ccircle cx='12' cy='14' r='4'/%3E%3Cpath d='M44 10h10v8H44z'/%3E%3Cpath d='M26 40l6-6 6 6-6 6z'/%3E%3Cpath d='M58 44c3 0 5 2 5 5'/%3E%3Cpath d='M8 56h12'/%3E%3C/g%3E%3C/svg%3E")}[data-theme=dark] .wa-day{background:#182229;color:#8696a0}[data-theme=dark] .wa-bubble,[data-theme=dark] .wa-bubble:before{background:#202c33}[data-theme=dark] .wa-bubble{color:#e9edef}[data-theme=dark] .wa-bubble .wa-foot,[data-theme=dark] .wa-bubble .wa-time{color:#8696a0}[data-theme=dark] .wa-media{background:#1b262c;color:#8696a0}[data-theme=dark] .wa-doc{background:#1b262c;border-color:#2a3942;color:#e9edef}[data-theme=dark] .wa-btn{background:#202c33;color:#53bdeb;border-top-color:rgba(233,237,239,.09)}[data-theme=dark] .wa-var{background:rgba(37,211,102,.18);color:#7ee2a8}.wa-editor{display:grid;grid-template-columns:minmax(0,1fr) 340px;grid-gap:18px;gap:18px;align-items:start}.wa-editor-preview{position:-webkit-sticky;position:sticky;top:0}@media (max-width:900px){.wa-editor{grid-template-columns:minmax(0,1fr)}.wa-editor-preview{order:-1;position:static;display:flex;flex-direction:column;align-items:center}}.wa-editor.full{grid-template-columns:minmax(0,1fr) 360px;gap:26px}.wa-editor.full .wa-editor-preview{top:18px}@media (max-width:900px){.wa-editor.full{grid-template-columns:minmax(0,1fr);gap:16px}}.wa-bloco{border:1px solid var(--border);border-radius:12px;padding:13px 14px;margin-bottom:12px;background:var(--card)}.wa-bloco.off{background:transparent;border-style:dashed}.wa-bloco-top{gap:8px}.wa-bloco-tit,.wa-bloco-top{display:flex;align-items:center}.wa-bloco-tit{font-weight:700;font-size:13px;gap:7px}.wa-bloco-sub{color:var(--muted);font-size:11.5px;margin-top:3px;line-height:1.5}.wa-bloco-body{margin-top:10px}.wa-fmt{display:flex;align-items:center;gap:4px;flex-wrap:wrap;margin-bottom:6px}.wa-fmt button{border:1px solid var(--border);background:var(--card);color:var(--fg);border-radius:7px;padding:3px 8px;font-size:12px;cursor:pointer;line-height:1.6}.wa-fmt button:hover{border-color:var(--accent);color:var(--accent)}.wa-fmt .sep{width:1px;height:18px;background:var(--border);margin:0 3px}.wa-campo{position:relative;display:flex}.wa-campo>.input{flex:1 1;min-width:0;padding-right:86px}.wa-campo-var{position:absolute;right:5px;top:50%;transform:translateY(-50%);background:rgba(37,211,102,.14);color:#0a7c45;border:0;border-radius:6px;padding:3px 7px;font-size:11px;font-weight:600;cursor:pointer;display:inline-flex;align-items:center;gap:3px}.wa-campo-var:hover{background:rgba(37,211,102,.24)}[data-theme=dark] .wa-campo-var{background:rgba(37,211,102,.18);color:#7ee2a8}.wa-varlista{display:flex;flex-direction:column;border:1px solid var(--border);border-radius:10px;overflow:hidden}.wa-varitem{background:var(--card);border:0;border-bottom:1px solid var(--border);text-align:left;padding:9px 11px;font-size:13px;color:var(--fg);cursor:pointer;font-family:ui-monospace,monospace}.wa-varitem:last-child{border-bottom:0}.wa-varitem:hover{background:var(--bg);color:var(--accent)}.wa-carousel{display:flex;gap:6px;overflow-x:auto;padding:8px 0 2px;max-width:100%}.wa-card{flex:0 0 158px;background:#fff;border-radius:8px;overflow:hidden;box-shadow:0 1px .5px rgba(11,20,26,.13);font-size:12px;color:#111b21}.wa-card-media{height:92px;background:#e7e0d8;display:flex;align-items:center;justify-content:center;gap:5px;color:#667781;font-size:11px}.wa-card-media img{width:100%;height:100%;object-fit:cover;display:block}.wa-card-body{padding:7px 8px;line-height:1.4}.wa-card-btn{border-top:1px solid #e9edef;padding:7px;text-align:center;color:#00a5f4;font-size:12px;justify-content:center;gap:5px}.wa-card-btn,.wa-offer{display:flex;align-items:center}.wa-offer{gap:6px;background:rgba(0,0,0,.06);border-radius:6px;padding:5px 7px;margin:-2px -4px 6px;font-size:11.5px}.wa-offer span{margin-left:auto;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;opacity:.75}[data-theme=dark] .wa-card{background:#202c33;color:#e9edef}[data-theme=dark] .wa-card-media{background:#1b262c;color:#8696a0}[data-theme=dark] .wa-card-btn{border-top-color:#2a3942;color:#53bdeb}[data-theme=dark] .wa-offer{background:rgba(255,255,255,.1)}.ci-dep{color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ci-dep,.ci-nao{font-size:10.5px}.ci-nao{margin-left:auto;flex:none;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--text);color:var(--bg);font-weight:700;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;display:inline-flex;align-items:center;justify-content:center}.ccard{flex-basis:200px;width:200px}.ccard-text{all:unset;cursor:pointer;font-size:11.5px;line-height:1.35;color:var(--text-muted);white-space:pre-line;display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden}.ccard-actions{display:flex;flex-direction:column;gap:5px;margin-top:auto;padding-top:8px}.ccard-actions .btn{height:30px;justify-content:center;font-size:11.5px}.bubble{position:relative}.msg-menu-btn{position:absolute;top:4px;width:24px;height:24px;padding:0;border-radius:99px;border:1px solid var(--border);display:grid;place-items:center;cursor:pointer;opacity:0;transition:opacity .12s ease;background:var(--surface);color:var(--text-muted);box-shadow:var(--shadow-sm)}.msg.in .msg-menu-btn{right:-30px}.msg.out .msg-menu-btn{left:-30px}.msg-menu-btn:hover{color:var(--text)}.msg-menu-btn.aberto,.msg-menu-btn:focus-visible,.msg:hover .msg-menu-btn{opacity:1}@media (hover:none){.msg-menu-btn{opacity:.75}}.msg-menu{position:fixed;z-index:61;background:var(--surface);border:1px solid var(--border);border-radius:12px;box-shadow:var(--shadow-lg);padding:6px;animation:pop .12s ease}.msg-menu-item{display:flex;align-items:center;gap:12px;width:100%;height:38px;padding:0 12px;border:none;border-radius:8px;background:transparent;color:var(--text);font:inherit;font-size:14px;cursor:pointer;text-align:left}.msg-menu-item:focus-visible,.msg-menu-item:hover{background:var(--surface-2);outline:none}.msg-menu-item.danger{color:var(--danger)}.msg-menu-item.danger:hover{background:var(--danger-soft)}.msg-menu-sep{height:1px;background:var(--border);margin:5px 4px}.bubble.apagada{opacity:.6}.bubble.apagada .apagada-texto{text-decoration:line-through}.apagada-selo{gap:5px;font-size:11.5px;font-style:italic;margin-bottom:4px}.apagada-selo,.reply-bar{display:flex;align-items:center}.reply-bar{gap:10px;margin:0 0 8px;padding:8px 10px;border-radius:10px;background:var(--surface-2);border-left:3px solid var(--accent);font-size:12.5px}.reply-bar .reply-texto{flex:1 1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:var(--text-muted)}.info-card{padding:12px 14px;border:1px solid var(--border);border-radius:12px;background:var(--surface-2);font-size:13.5px}.info-datas{display:grid;grid-template-columns:1fr 1fr;grid-gap:12px;gap:12px}@media (max-width:480px){.info-datas{grid-template-columns:1fr}}.info-rotulo{display:flex;align-items:center;gap:6px;font-size:11px;font-weight:600;letter-spacing:.04em;text-transform:uppercase;color:var(--text-muted)}.info-valor{font-weight:650;margin-top:4px}.info-badge{min-width:20px;height:20px;padding:0 6px;background:var(--surface-3);color:var(--text-2);font-size:11px;place-items:center}.info-badge,.info-inicial{border-radius:99px;display:grid}.info-inicial{width:34px;height:34px;background:var(--surface);border:1px solid var(--border);place-items:center;font-size:12.5px;font-weight:600;color:var(--info);flex:none}.encaminhar-item{display:grid;grid-template-columns:1fr auto;grid-gap:2px 10px;gap:2px 10px;width:100%;padding:9px 11px;border-radius:10px;border:1px solid transparent;background:transparent;color:var(--text);font:inherit;font-size:13.5px;text-align:left;cursor:pointer}.encaminhar-item>:last-child{grid-column:1/-1}.encaminhar-item:hover{background:var(--surface-2)}.encaminhar-item.sel{border-color:var(--accent);background:var(--accent-soft)}.img-viewer{position:fixed;inset:0;z-index:80;background:rgba(10,10,12,.88);display:grid;place-items:center;overflow:hidden;animation:fade .15s ease}.img-viewer-img{max-width:min(92vw,1400px);max-height:calc(100vh - 150px);object-fit:contain;border-radius:6px;transition:transform .12s ease;-webkit-user-select:none;-moz-user-select:none;user-select:none;touch-action:none;box-shadow:0 10px 40px rgba(0,0,0,.4)}.img-viewer-top{position:absolute;top:0;left:0;right:0;height:52px;display:flex;align-items:center;gap:6px;padding:0 12px 0 18px;background:linear-gradient(rgba(0,0,0,.55),transparent);color:#fff}.img-viewer-nome{flex:1 1;min-width:0;font-size:13.5px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.img-viewer-btn{width:38px;height:38px;border-radius:99px;border:none;background:transparent;color:#fff;display:grid;place-items:center;cursor:pointer}.img-viewer-btn:hover{background:rgba(255,255,255,.14)}.img-viewer-zoom{position:absolute;bottom:22px;left:50%;transform:translateX(-50%);display:flex;align-items:center;gap:2px;padding:4px 6px;border-radius:99px;background:rgba(40,40,44,.92);color:#fff;font-size:12.5px;box-shadow:0 4px 18px rgba(0,0,0,.35)}.img-viewer-zoom span{min-width:48px;text-align:center;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.img-viewer-zoom button{width:32px;height:32px;border-radius:99px;border:none;background:transparent;color:#fff;display:grid;place-items:center;cursor:pointer}.img-viewer-zoom button:hover:not(:disabled){background:rgba(255,255,255,.14)}.img-viewer-zoom button:disabled{opacity:.35;cursor:default}.btn.danger{background:var(--danger-solid);border-color:var(--danger-solid);color:var(--on-danger)}.btn.danger:hover{filter:brightness(1.06)}.bloqueio-faixa{padding:10px 14px;margin-bottom:12px;display:flex;gap:12px;align-items:center;flex-wrap:wrap;background:var(--danger-soft);border-color:var(--danger)}.empresa-grid{display:grid;grid-template-columns:repeat(12,minmax(0,1fr));grid-gap:4px 14px;gap:4px 14px}.empresa-grid label.lbl{margin-top:8px}.empresa-sub{grid-column:1/-1;margin-top:18px;padding-top:12px;border-top:1px solid var(--border);font-size:13px;font-weight:700}.conta-abas{margin-bottom:14px;overflow-x:auto}.conta-abas .seg{flex-wrap:nowrap}.conta-abas .seg button{white-space:nowrap}.ping-dot{width:7px;height:7px;border-radius:50%;background:var(--warn);display:inline-block}@media (max-width:900px){.empresa-grid{grid-template-columns:minmax(0,1fr)}.empresa-grid>*{grid-column:1/-1!important}}.cobranca-faixa{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:9px 16px;font-size:13px;background:var(--warn-soft);color:var(--text);border-bottom:1px solid var(--warn)}.cobranca-faixa>svg{color:var(--warn);flex:none}.cobranca-faixa>span{flex:1 1;min-width:220px}.como-pagar{border:1px solid var(--border);border-radius:var(--radius);padding:12px 14px;background:var(--surface-2);text-align:left}.como-pagar-codigo{font-size:11.5px;line-height:1.45;word-break:break-all;background:var(--surface);border:1px solid var(--border);border-radius:8px;padding:8px 10px;max-height:76px;overflow:auto;-webkit-user-select:all;-moz-user-select:all;user-select:all}.faturas-mf td,.faturas-mf th{padding:7px 6px}.contas-resumo{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:12px;gap:12px;margin-bottom:16px}@media (max-width:900px){.contas-resumo{grid-template-columns:repeat(2,minmax(0,1fr))}}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.rotulo-botao{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-height:30px;padding:4px 10px;border:1px dashed var(--field-border);border-radius:8px;color:var(--text);font-size:12px;font-weight:600;line-height:1.25;text-align:center}.rotulo-botao>.rb-pre{color:var(--text-muted);font-weight:500}.pcard-actions .rotulo-botao{flex:1 1;min-width:0;flex-wrap:wrap;row-gap:0;column-gap:4px;padding:3px 6px}.ccard-actions .rotulo-botao,.osum .rotulo-botao{width:100%}.ochips .rotulo-botao{flex-direction:column;align-items:flex-start}.ochips .rotulo-botao small{font-size:10.5px;font-weight:400;color:var(--text-muted)}.selo-ia{background:var(--surface-3);color:var(--text-2)}.selo-encerrada{background:transparent;color:var(--text-muted);border:1px solid var(--border)}.esq{display:inline-block;vertical-align:middle;background:linear-gradient(90deg,var(--surface-3) 0,var(--border) 50%,var(--surface-3) 100%);background-size:200% 100%;animation:esq 1.3s ease-in-out infinite}@keyframes esq{0%{background-position:100% 0}to{background-position:-100% 0}}@media (prefers-reduced-motion:reduce){.esq{animation:none}}.esq-linhas{display:grid;grid-gap:4px;gap:4px;padding:6px}.esq-linha{display:flex;gap:11px;align-items:center;padding:11px}.avisos{position:fixed;right:18px;bottom:18px;z-index:90;align-items:flex-end;pointer-events:none}.avisos,.avisos>div{display:flex;flex-direction:column;gap:8px}.avisos>div{align-items:inherit}.aviso{pointer-events:auto;display:flex;align-items:flex-start;gap:10px;max-width:min(420px,calc(100vw - 32px));padding:11px 12px 11px 14px;border-radius:12px;background:var(--surface);color:var(--text);border:1px solid var(--border);border-left:4px solid var(--text-muted);box-shadow:var(--shadow-lg);font-size:13.5px;line-height:1.45;animation:pop .18s cubic-bezier(.2,.8,.3,1)}.aviso>svg{flex:none;margin-top:2px}.aviso>span{flex:1 1;min-width:0;white-space:pre-line;overflow-wrap:anywhere}.aviso.ok{border-left-color:var(--ok)}.aviso.ok>svg{color:var(--ok)}.aviso.erro{border-left-color:var(--danger)}.aviso.erro>svg{color:var(--danger)}.aviso.info>svg{color:var(--info)}.aviso-x{flex:none;width:24px;height:24px;padding:0;border:none;border-radius:6px;background:transparent;color:var(--text-muted);display:grid;place-items:center}.aviso-x:hover{background:var(--surface-3);color:var(--text)}@media (max-width:900px){.avisos{left:16px;right:16px;bottom:16px;align-items:stretch}.aviso{max-width:none}.aviso-x{width:36px;height:36px;margin:-7px -6px -7px 0}}.overlay.confirmar-fundo{z-index:85}.confirmar-titulo{font-weight:700;font-size:16px;letter-spacing:-.2px}.confirmar-texto{margin-top:8px;color:var(--text-2);font-size:14px;line-height:1.55;white-space:pre-line}.lista-cartao tr.clicavel{cursor:pointer}.lista-cartao tr.clicavel:focus-visible{outline:2px solid var(--accent);outline-offset:-2px}.lista-cartao .lc-direita{text-align:right}.lista-cartao td.lc-acoes{white-space:nowrap;text-align:right}.lista-cartao .lc-cab,.lista-cartao .lc-nome{display:contents}.lista-cartao .so-cartao{display:none}.lista-cartao tr.lc-apagada>td{opacity:.7}@media (max-width:900px){.tbl.lista-cartao{min-width:0}.lista-cartao thead{display:none}.lista-cartao,.lista-cartao tbody{display:block;width:100%}.lista-cartao tr{display:block;padding:12px 14px;border-bottom:1px solid var(--border)}.lista-cartao tr:last-child{border-bottom:none}.lista-cartao tbody tr:hover{background:transparent}.lista-cartao td{display:flex;justify-content:space-between;align-items:baseline;gap:12px;padding:3px 0;border:none;font-size:14px;text-align:right}.lista-cartao td[data-rotulo]:before{content:attr(data-rotulo);flex:none;color:var(--text-muted);font-size:12.5px;text-align:left}.lista-cartao td.lc-principal{display:block;text-align:left;font-weight:650;padding-bottom:6px}.lista-cartao td.lc-acoes{justify-content:flex-start;flex-wrap:wrap;gap:8px;padding-top:8px}.lista-cartao td.lc-so-tabela,.lista-cartao td.lc-vazio{display:none}.lista-cartao td>*{min-width:0;overflow-wrap:anywhere}.lista-cartao .lc-cab{display:flex;align-items:center;justify-content:space-between;gap:12px}.lista-cartao .lc-nome{display:block;flex:1 1;min-width:0}.lista-cartao .lc-topo{display:flex;flex:none;align-items:center;gap:8px;white-space:nowrap;font-weight:700}.lista-cartao .lc-abaixo{display:flex;flex-wrap:wrap;align-items:center;gap:4px 12px;margin-top:5px;font-size:12.5px;font-weight:400;color:var(--text-muted)}.lista-cartao .lc-abaixo>.lc-item{display:inline-flex;align-items:center;gap:5px;min-width:0;overflow-wrap:anywhere}.lista-cartao .lc-principal:has(.lc-nome>.center>.avatar:first-child) .lc-abaixo{padding-left:36px}.lista-cartao td.lc-texto{display:block;text-align:left;max-width:none!important}.lista-cartao td.lc-texto:before{display:block;margin-bottom:2px}.tbl-card:has(.lista-cartao){overflow:hidden}}@media (max-width:900px){.sb-collapse{width:36px;height:36px}.page .chip{min-height:32px}.page .seg button{min-height:32px;white-space:nowrap}.page .section-h{flex-wrap:wrap;row-gap:2px}.page .section-h .muted{white-space:normal}.page .icon-btn{min-width:32px;min-height:32px}.page select.input{min-height:36px}.page .side-link{display:inline-flex;align-items:center;min-height:32px;padding:0 8px;margin:-6px -8px}.page .toggle{box-sizing:content-box;border:5px solid transparent;background-clip:padding-box;margin:-5px}.tbl.tbl-curta{min-width:0}.grid-cards.grade-2-celular{grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:10px}.grade-2-celular .stat,.grade-2-celular>.card.pad{padding:14px}.grade-2-celular .stat .num{font-size:21px!important;letter-spacing:-.5px}.tela-com-rodape{height:100%;height:100dvh}.rodape-fixo{position:-webkit-sticky;position:sticky;bottom:0;z-index:5;margin:22px -14px 0!important;padding:12px 14px calc(12px + env(safe-area-inset-bottom));background:color-mix(in srgb,var(--bg) 92%,transparent);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-top:1px solid var(--border);flex-wrap:nowrap!important}.rodape-fixo .rodape-dica{display:none}.rodape-fixo .rodape-botoes{flex:1 1;justify-content:flex-end}.rodape-fixo .rodape-botoes>.btn.primary{flex:1 1;justify-content:center}}.agente-falta{display:none}@media (max-width:1100px){.agente-falta{display:flex;align-items:center;gap:8px;width:100%;min-height:40px;margin:-4px 0 14px;padding:8px 12px;border-radius:10px;border:1px solid var(--atencao);background:var(--atencao-fundo);color:var(--text);font:inherit;font-size:13px;text-align:left;cursor:pointer}.agente-falta b{color:var(--atencao);font-weight:700;flex:none}.agente-falta span{flex:1 1;min-width:0}}.btn.ghost.perigo{color:var(--falha)}.btn.ghost.perigo:hover{background:var(--falha-fundo)}@media (max-width:900px){.lista-cartao .rotina-instrucao{white-space:normal!important;max-width:none!important;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}}@media (max-width:1100px){.some-com-falta{display:none}}.ci-estado{font-size:11.5px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;min-width:0}.ci.encerrada .ci-name{font-weight:600}.ci.encerrada .ci-name,.ci.encerrada .ci-prev{color:var(--text-muted)}.ci.encerrada .avatar{opacity:.55}.ci-meta .badge{height:20px;font-size:11.5px}.th-nome{font-weight:700;font-size:14px}.th-fone{font-size:12px}.th-who>.th-estado{margin-top:2px;flex-wrap:wrap;row-gap:4px}.th-who>.th-estado>.th-agente,.th-who>.th-estado>.th-canal{flex:none}.th-estado .badge{height:20px;font-size:11.5px;flex:none}.th-agente,.th-canal{font-size:11.5px}.th-motivo-faixa{display:flex;align-items:flex-end;gap:8px;padding:7px 18px;border-bottom:1px solid var(--border);background:var(--surface);font-size:12.5px;color:var(--text-2)}.th-motivo-txt{flex:1 1;min-width:0;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-clamp:2;overflow:hidden;line-height:1.45}.th-motivo-txt.aberto{display:block;-webkit-line-clamp:unset;line-clamp:unset}.th-motivo-txt b{color:var(--text);font-weight:650}.th-motivo-mais{flex:none;background:none;border:0;padding:0;color:var(--acao);font:inherit;font-weight:600;cursor:pointer}.th-motivo-mais:hover{text-decoration:underline}.acoes-menu{position:absolute;right:0;top:38px;z-index:50;padding:6px;width:210px}.dt-linha{display:grid;grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"rotulo botao" "valor botao";align-items:center;grid-column-gap:10px;column-gap:10px;padding:8px 0;border-bottom:1px solid var(--border)}.dt-linha:last-child{border-bottom:0}.dt-rotulo{grid-area:rotulo;font-size:11.5px}.dt-valor{grid-area:valor;font-size:12.5px;word-break:break-all}.dt-linha>.btn{grid-area:botao}.th-corpo{flex:1 1;min-height:0;position:relative;display:flex;flex-direction:column}.novas-msgs{position:absolute;left:50%;bottom:14px;transform:translateX(-50%);display:inline-flex;align-items:center;gap:6px;height:32px;padding:0 14px;border-radius:16px;border:1px solid var(--border-2);background:var(--surface);color:var(--text);font:inherit;font-size:12.5px;font-weight:650;box-shadow:var(--shadow-sm);cursor:pointer;z-index:5}.novas-msgs:hover{border-color:var(--text-muted)}.tique{display:inline-flex;align-items:center;color:var(--text-muted)}.tique.lida{color:var(--ok)}.msg.pendente.falhou .bubble{box-shadow:inset 0 0 0 1px var(--falha)}.pendente-falha{display:flex;flex-direction:column;align-items:flex-end;gap:2px;max-width:100%;margin-top:2px;padding-right:32px}.pendente-falha-acoes{display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:4px 6px}.pendente-falha-txt{display:inline-flex;align-items:center;gap:4px;color:var(--falha);font-size:12px;font-weight:650;white-space:nowrap}.pendente-falha .btn.sm{height:26px;min-height:24px;padding:0 8px;font-size:12px;white-space:nowrap}.pendente-falha-motivo{color:var(--text-muted);font-size:11.5px;text-align:right;max-width:100%;overflow:hidden;display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;line-clamp:2}.janela-aviso{color:var(--atencao);font-weight:650}.janela-aviso,.janela-folga{display:inline-flex;align-items:center;gap:5px}.janela-folga{white-space:nowrap}.painel-topo{margin-bottom:18px;gap:12px;flex-wrap:wrap;align-items:flex-end}.painel-periodo button{height:30px;padding:0 13px;font-size:13px}.painel-preparo{padding:18px 18px 6px;margin-bottom:14px}.painel-preparo-topo{display:flex;gap:14px;align-items:center}.painel-preparo-titulo{font-weight:750;font-size:16px;letter-spacing:-.2px}.painel-preparo-titulo .muted{font-weight:600}.painel-preparo-barra{margin:14px 0 4px;height:6px}.painel-etapas{list-style:none;margin:0;padding:0;display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-column-gap:22px;column-gap:22px}.painel-etapas li{display:flex;align-items:center;gap:12px;padding:12px 0;border-top:1px solid var(--border)}.painel-etapas .ck{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;flex:none;font-size:12px;font-weight:700;color:var(--text-2);border:1.5px solid var(--field-border)}.painel-etapas li.feita .ck{background:var(--ok-soft);border-color:var(--ok);color:var(--ok)}.painel-etapas .t{font-weight:650;font-size:14px}.painel-etapas li.feita .t{color:var(--text-2);font-weight:500}.painel-etapas .h{font-size:12px;color:var(--text-muted);margin-top:1px}.precisa{border:1px solid var(--atencao);background:var(--atencao-fundo);border-radius:var(--radius);padding:4px 16px;margin-bottom:14px}.precisa-titulo{gap:6px;padding:8px 0 4px;font-size:11.5px;font-weight:700;letter-spacing:.5px;text-transform:uppercase;color:var(--atencao)}.precisa-linha,.precisa-titulo{display:flex;align-items:center}.precisa-linha{gap:12px;padding:10px 0}.precisa-linha+.precisa-linha{border-top:1px solid var(--border)}.precisa-icone{color:var(--atencao);display:grid;place-items:center;flex:none}.precisa-texto{flex:1 1;min-width:0;font-size:14px}.precisa-linha .btn{flex:none}.precisa-mais,.precisa-resto{color:var(--text-2)}.precisa-mais{display:inline-flex;align-items:center;gap:4px;margin:0 0 6px 28px;padding:6px 0;border:none;background:transparent;font:inherit;font-size:13px;font-weight:600;cursor:pointer}.precisa-mais:hover{color:var(--text)}.painel-numeros{grid-template-columns:repeat(auto-fit,minmax(210px,1fr))}.stat .num-de{font-size:15px;font-weight:600;letter-spacing:0;color:var(--text-2)}.stat-ajuda{display:inline-grid;place-items:center;width:22px;height:22px;margin-left:auto;border:none;border-radius:50%;background:transparent;color:var(--text-muted);cursor:pointer}.stat-ajuda:hover,.stat-ajuda[aria-expanded=true]{color:var(--text);background:var(--surface-3)}.stat-ajuda-texto{margin-top:8px;font-size:12px;line-height:1.45;color:var(--text-2)}.painel-erro,.painel-sem-numeros{display:flex;align-items:center;gap:10px;font-size:13.5px;color:var(--text-2)}.painel-sem-numeros>svg{color:var(--text-muted);flex:none}.painel-erro{margin-bottom:14px}.painel-erro>svg{color:var(--danger);flex:none}.painel-erro-lista{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;padding:10px 0;font-size:13.5px;color:var(--text-2)}@media (max-width:900px){.grid-cards.painel-numeros{grid-template-columns:1fr 1fr!important;gap:10px}.grid-cards.painel-recentes{grid-template-columns:minmax(0,1fr)!important}.painel-recentes .tbl{min-width:0}.painel-recentes .tbl td{padding:12px 10px}.painel-numeros .stat{padding:13px}.painel-numeros .stat .num{font-size:22px}.painel-etapas{grid-template-columns:1fr}.painel-preparo-titulo{font-size:15px}.precisa{padding:2px 13px}.precisa-linha{gap:10px}.precisa-texto{font-size:13.5px}.painel-erro .btn,.painel-erro-lista .btn,.painel-etapas .btn,.painel-periodo button,.painel-topo .seg button,.precisa-linha .btn{height:40px}.stat-ajuda{width:32px;height:32px;margin:-6px -6px -6px auto}}.mf-dentro{display:flex;gap:10px;align-items:center;flex-wrap:wrap;padding:8px 16px;font-size:13px;background:var(--atencao);color:var(--on-warn)}.mf-dentro>svg{flex:none}.mf-dentro>span{flex:1 1;min-width:200px}.mf-dentro .btn{background:var(--surface);color:var(--text);border-color:transparent}.sb-mais .sb-mais-dica{margin-left:auto;font-size:11.5px;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.empty-mascote>svg{margin:0 auto 12px}.respondendo{display:flex;justify-content:flex-end;align-items:flex-end;gap:8px;margin-top:4px}.respondendo-bolha{display:inline-flex;align-items:center;gap:9px;padding:8px 13px;border-radius:15px;border-bottom-right-radius:5px;background:var(--ia-fundo);border:1px solid var(--ia-linha);color:var(--text-2);font-size:13px}.respondendo .pontos{display:inline-flex;gap:3px}.respondendo .pontos i{width:5px;height:5px;border-radius:50%;background:var(--text-2);animation:respondendo 1.2s ease-in-out infinite}.respondendo .pontos i:nth-child(2){animation-delay:.15s}.respondendo .pontos i:nth-child(3){animation-delay:.3s}@keyframes respondendo{0%,60%,to{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-2px)}}@media (prefers-reduced-motion:reduce){.respondendo .pontos i{animation:none;opacity:.7}}